Many companies utilize some form of business phone service with a PBX, which is a private branch executive line. It is a method of keeping all lines organized in one external line, which is the overall communication system. It has extensions that must be dialed in order to reach the correct line, and each offers different features to set them apart from the others.
PBX technology serves a higher purpose as a technological counterpart to form connections between communication devices, and switch between them to allow the calls to connect. They may record calls, or offer call queues that may hold many lines until the appropriate person can take the call. The three well-known brands are Talkswitch, Comcast and Virtual. Each are designed and crafted specifically to enhance a company’s productivity, regardless of the volume of calls.
When a business employs the Talkswitch system, they may be opting to acquire voicemail, dial by name directories and an auto attendant. They may hold teleconferences, forward calls and route them virtually anywhere. If an employee wishes, they may program the device to allow high priority calls through, and ignore unimportant ones. Comcast grants call forwarding when an employee can’t be reached on their office phone. This system also has a large volume of speed dial options, as well as having the ability to reject anonymous callers and trace a number. Virtual is known for their call recording and un-fillable mailboxes. Any of these business phone service options will help improve call flow while enabling productivity to increase.