A Better Medical Office Phone System
Your medical office phone system is always busy. It’s the backbone of your practice’s success. Therefore, a professional and efficient phone solution is critical. With your unique needs, you may want to consider a Voice Over IP phone system. These are extremely east to set-up, hassle-free, efficient and scalable. There are a number of reasons why your medical office needs one of these phone systems. Here are just a few of the features that your medical practice would find most beneficial:
Receive Inbound Faxes Directly in Your Inbox.
Fax machines can be bulky and take up a lot of room on the office desk. Plus, it isn’t uncommon for faxes to be overlooked because you are busy scheduling appointments, verifying insurance, etc. Also, faxes can get misplaced, misfiled or even lost. However, by opting for a Voice Over IP business phone system, you free up space on the desk, avoid missing your faxes and keep from losing the faxes. This is because any inbound faxes will be converted and sent directly to your e-mail. Make sure to set your e-mail up so that you receive notifications when you receive an e-mail so that you can account for any received faxes in a timely manner.
Maintain Steady Response Times with Easier Call Direction.
VoIP business phone systems also offer a service that is known as Caller ID Prefix. This shows the receptionist exactly what number the calling patient dialed when calling the office. This helps the receptionist know exactly where the call should be directed, which improves response times and avoids patients being transferred to the wrong department. Just make sure that your receptionist has a list of all phone numbers and their corresponding departments.
Never Miss a Call When Away From Your Desk with Call Routing.
With an IP phone system in Houston, you can answer office calls on any phone and regardless of your location. So, if you’re constantly moving around the office and sometimes can’t make it back to the office phone when it is ringing, call routing can make it so that your cell phone will ring. Both phones will ring at the same time so you’ll never miss a call. This can also come in handy when you need or want to take phone calls when you are away from the office.
Respond to Voicemails Quickly with Voicemail to E-mail Conversion.
Sometimes, it can be difficult to find the time to listen to voicemails. You are constantly doing something in the office, whether it is filing papers, scheduling appointments, verifying insurance, billing, or something else entirely. When you are already on the phone, it’s impossible to listen to voicemails. However, if voicemails were converted to text to your e-mail or even sent to your e-mail as an audio file, you would find it easier to listen to a patient’s message regardless of what you are doing in the office. This helps to increase efficiency in terms of patient response times.
These are just a few of the features that your medical office can benefit from when you choose to opt for an IP phone system in Houston. To learn more about a medical office phone system for your hospital, clinic, or private practice, don’t hesitate to get in touch with us here at Amtel IP Systems. We specialize in IP business phone systems and can help you set yours up, repair your existing system and anything in between. Give us a call at 713-977-1000 or fill out our short form for more information.
Allworx IP Phones in Action!
Read the case study for Connecticut Vascular & Thoracic Surgical Associates‘ medical office phone system now.